About
Highly accomplished Assistant Manager with 6+ years of experience in IT infrastructure management, technical support, and troubleshooting, consistently achieving high customer satisfaction and operational efficiency. Proven leader in maintaining 99.9% network uptime, streamlining ICT inventory, and leveraging data science insights to proactively resolve issues for over 130 users. Adept at enhancing team productivity through targeted training and strategic problem-solving, driving seamless service continuity and elevated service quality.
Work
Nigeria Revenue Service (NRS)
|Assistant Manager
Abuja, Nigeria
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Summary
Led IT infrastructure management and technical support for over 130 users, driving high customer satisfaction and operational efficiency at Nigeria Revenue Service.
Highlights
Managed comprehensive IT infrastructure for 130+ users, achieving an 85% customer satisfaction rate and 99% issue resolution within 2 hours.
Streamlined ICT inventory management processes, resulting in a 10% reduction in equipment loss and enhanced operational efficiency.
Directed a team in swift issue resolution and proactive problem-solving, ensuring seamless service continuity and high service quality.
Leveraged data science knowledge to enhance ICT team capabilities, proactively addressing challenges and improving system resilience.
Nigeria Revenue Service (NRS)
|Officer 1 (ICT)
Abuja, Federal Capital Territory, Nigeria
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Summary
Provided efficient ICT service delivery and technical support, ensuring high network uptime and proactive issue resolution for enhanced productivity.
Highlights
Achieved an 80% customer satisfaction rate through efficient ICT service delivery and maintaining a consistent 99.9% network uptime.
Proactively resolved 50% of ICT issues before operational impact, significantly minimizing downtime and enhancing system reliability.
Trained WUSE 1 SMTO staff on ICT best practices, maximizing productivity and improving overall technical proficiency.
Implemented robust problem-solving strategies to ensure seamless continuity of services and support organizational objectives.
Imam Science and Art Secondary School
|Senior Master Academics
Funtua, Katsina State, Nigeria
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Summary
Led academic programs and curriculum development, significantly boosting student performance and teacher effectiveness through strategic initiatives.
Highlights
Boosted student exam success rates by implementing targeted academic strategies and curriculum enhancements.
Improved teacher performance by 40% through professional development programs and mentorship, enhancing instructional quality.
Organized and facilitated academic enrichment activities, fostering critical thinking and intellectual growth among students.
Developed innovative educational programs that enhanced learning outcomes and student engagement.
Imam Science and Arts Secondary School, Funtua
|Physics Teacher
Katsina State, Nigeria
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Summary
Taught Physics and developed a science club, significantly improving student pass rates and fostering hands-on learning and career exploration.
Highlights
Taught Physics curriculum, achieving a 60% pass rate in NECO/WAEC examinations through effective instructional methods.
Established and managed a science club, providing hands-on learning experiences and fostering career growth in STEM fields.
Developed engaging lesson plans and practical demonstrations that enhanced student comprehension and interest in physics.
Mentored students in scientific inquiry, contributing to their academic success and passion for science.
Imam Institute of Computer Technology, Funtua
|Coordinator
Funtua, Katsina State, Nigeria
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Summary
Coordinated computer training programs, expanding technology access and establishing industry partnerships for student and community benefit.
Highlights
Led computer training programs that benefited over 150 students, enhancing their digital literacy and technical skills.
Established strategic industry partnerships, creating opportunities for student internships and professional development.
Expanded technology access to over 300 community members, bridging the digital divide and fostering community engagement.
Developed and implemented curriculum for various computer courses, ensuring relevance to industry standards and student needs.
Education
ALX AFRICA
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Certificate
AI
Courses
AI Career Essentials
IHS TOWERS ACADEMY
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Certificate
Data Science (Intermediate)
Courses
Data Science
AltSchool Africa
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Certificate
Data Science
3mtt Nigeria
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Certificate
Data Science
Makerere University
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Master's degree
Computer Vision
Languages
Arabic
English
Hausa
Skills
Data Visualization
Data Analysis, Reporting, Dashboards, Business Intelligence.
Web Development
Front-end Development, Back-end Development, Full-stack Development, Web Technologies.
Web Design
UI/UX Design, Graphic Design, Responsive Design, User Experience.
IT Infrastructure Management
Network Management, System Administration, Cloud Infrastructure, Hardware Management.
Technical Support
Help Desk Operations, Troubleshooting, Customer Service, Issue Resolution.
Problem-Solving
Analytical Thinking, Root Cause Analysis, Strategic Solutions, Critical Thinking.
ICT Inventory Management
Asset Tracking, Equipment Management, Logistics, Resource Allocation.
Data Science
Machine Learning, Statistical Analysis, Predictive Modeling, AI, Generative AI, Data Analysis Tools.
Leadership
Team Leadership, Mentoring, Strategic Planning, Project Coordination, Staff Training.
Network Uptime Management
Network Monitoring, System Reliability, Service Continuity, IT Operations.
Microsoft 365
Microsoft 365 Copilot, Productivity Tools, Office 365.